Order Tracking
  • Enter Invoice Number to track your order.

Shipping Information
  • We ship internationally through UPS (United Parcel Service) Carbon Neutral Shipment and charge $12.95 fee per order to any of the destinations applicable in bioserie Online Store. Any order you place during weekdays, i.e. Monday to Friday before 16:00 Hong Kong local time will be shipped within 3 days, except if it's a Saturday or Sunday. It usually takes 2-3 business days from the shipping date for an order to arrive at any of the destinations applicable within bioserie Online Store. Orders may be tracked through our "Order Tracking System" by clicking here. The prices charged for products in bioserie Online Store include "product price" and "shipment and handling fee". All taxes, duties and other fees charged by customs officials or any other authority are not included in the payment and are the sole responsibility of the recipient.

  • Currently we ship to the following countries: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, India, Indonesia, Italy, Japan, Luxembourg, Macau, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Northern Ireland, Norway, Philippines, Poland, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States of America, Vietnam. If you do not see your country listed above and you want to order from bioserie Online Store, please send us an email at shipping@bioserie.com.


International Orders
  • Items being shipped outside Hong Kong might be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. bioserie is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than Hong Kong.

    The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country, if those departments demand such payments. If you have any questions about our International Shipping Policy, please contact shipping@bioserie.com bioserie is required by law to declare full value (purchase price) of the product on any waybills or customs documentation. We can not declare a lower value on your package than the purchase price that you paid. 
  • Thank you for your understanding.